Refund Policy

Refund Policy

Your satisfaction is our priority at Pwrplay Active.

Change of Mind Returns
If you change your mind about a purchase, you can return your item(s) for Store Credit, provided the following conditions are met:

Timing: You have 30 days from receiving your order to start a return.
Condition: Items must be unworn, in brand new condition with labels intact, and free from marks, stains, pet hair, odours, or any signs of use.
Exclusions: Items marked down by 40% or more from the original price, and final sale items, cannot be returned or exchanged.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us as soon as possible at contact@pwrplayactive.com. We will assess the issue and arrange a repair, replacement or refund in line with Australian Consumer Law.

How to Start a Return

Visit our Returns page and enter your order number and email.
Select the item(s) you'd like to return and submit your request.
Once your return is approved, you'll receive an email with the return address and instructions.

Items sent back without prior approval will not be accepted.

Return Processing

Processing time: Please allow 2–3 business days for us to process your return once we receive your item(s).
Refund method: We do not offer money refunds for change of mind returns. You will receive Store Credit, minus shipping costs.
Exchanges: We do not offer direct exchanges. You can use your Store Credit to place a new order for the item(s) you'd like.

Additional Notes

Customers are responsible for all return shipping costs. We recommend using a tracked service.
Item(s) remain your responsibility until they reach us.
For any questions, email us at contact@pwrplayactive.com